Carphone Warehouse Reviews

Purchased a phone online with 24 month contract (or at least tried to). The phone was sent without the necessary SIM but for some reason this company have not got a clue how to sort this mess out and after numerous phone calls still haven't got the necessary SIM card. Returning the phone to shop and cancelling contract which is thankfully still within the 14 day cooling off period. Currys would do well to get rid of this useless and incompetent lot!!!

Ordered phone which arrived damaged. Had to pay for my own return. Despite being attached to Currys could not return to a store or Carphone warehouse. Complete waste of time I wish I had never used this company. AVOID.

recently visit to my local curry's store to trade up my mobile phone .I have been eith carphone warehouse for years but all there stand alone shops have moved into curry's store there is no customer service I approached 3 staff who sere standing around chatting .I asked for some advice the young girl just pointed to the phone and said it he information is printed on the display. Needless to say I will not be or will I be recommending carphone warehouse again

Traded in my iPhone 4 weeks ago. No payment. 7 emails and 4 weeks later just received an email to say they will send it back. Nothing wrong with phone and still not returned. Don’t use them to trade in a mobile phone. There are much better companies out there that deal with trade-ins promptly and provide adequate communication.

No doubt the reply I’ll get from Curry’s/Car Phone Warehouse will be asking me to contact them on Twitter/Facebook so it can go in the Customer Services Blackhole and any poor soul looking at Trust Pilot will think they are dealing with it. Or alternatively it will be ignored.

Bought a google 6 Pro on an id contract, after rubbish reception for 6 weeks the phone stopped working completely. I spoke to id mobile who sent a new sim but it still didn't work was advised to take into my local currys store. So off I marched dead phone in hand... I wanted a replacement but unless it's less than 28 days old!no way. So off it went for repair with the assistant assuring me I would be kept updated by email... so now 2 weeks on, no emails, many phonecalls to currys only to be passed from agent to agent none of which know what to do... a mysterious text last Wednesday saying my phone was repaired and on the way back to store... and then no news again ... I have tried to ring store for 2 days constantly but no one answers... I ring customer service to be connected to India and told they don't have an internal number for the store.... its ridiculous and frustrating... how this company is still going amazes me... I will never ever purchase anything g from carphone warehouse/ currys again.... be warned people!!!!

Nothing nice to say,
Placed an order with currys and receive my order with missing items.
I originally returned the item for a refund, then was told they would take 14 days to process a replacement so I asked for a refund so I could purchase in store.
They issued me a returns label via DPD which they collected next day, and delivered 3 days later.
This was two weeks ago now, I still haven’t received a refund and don’t seem to be able to speak to anyone who has anything useful to say.
I’ve been told I have to wait 14 days for a refund (it is 14 days today!) I’ve now been told they can’t find my return in the warehouse and are looking for it.
I’ve asked again for an update, they’ve now told me DPD never returned the item, despite the fact it is fully tracked and I can see the name and signature and location of the returned item.
£370 down, with no item to show for it and no refund issued.
Awful company

STOP COLD CALLING ME FROM INDIA.

worst company ever!!! Cancelled contract in March and still been charging me and when I rang back in they said they can’t cancel it and I have to go in store and pay a termination fee!!!! Never believe a word they say crap service

Do not use them they are fraud.
MOBILE. CO. UK, Curry's @ carphoneware House
All three company are same with different name.

Never buy anything from them on base of cash back policy they will never give you anything and cost to much time waste of energy.
Gov & ofcome & action fraud should look at them how they scam customer to make million profit full of fraud.
Complaint and ombudsman even worse its set up system don't even try waste of time.

After reading through the many many bad reviews, I feel I should balance it out a little.

I've been with ID Mobile for 4 years now and never had a problem. I recently upgraded and received my new phone within 48hrs, on a Sunday! I decided to trade in my old Huawei P30, and told it was worth £65. After I'd posted it, I then came and read here all the horror stories of scams, no pay outs and lost phones - oh no what had I done!? I also hadn't posted it off until after the 14 days that they guarantee the price for - I was sure I would never hear from them again.

However, to my surprise and relief, about a week later the £65 was in my account and I had an email to say it had all gone through.

Hopefully I was not an exception and there are more people with positive stories out there!

Was going to buy a Google pixel 6 ,any android phone is £100 extra trade in price.Have tried two android phones and both times wouldn't accept them .No reason just wouldn't work on their system.Told to phone customer services and totally uninterested and didn't have a clue what to do about it.

Got this deal in the end but customer service call was awful.There is an issue with various trade ins and the online service help service was very helpful.
As of 16 days later still not had the £100 placed into my account,still trying to process it.

BE AWARE THEY ARE FRAUD!!!
They are big fraud and scammers, specifically guy named Chris, I ordered playstation 4 from them and after transferring money to their account, he asked me to transfer more money for goods insurance. When I refused to send more money he just canceled my order and refused to refund my money back

BE AWARE THEY ARE FRAUD!
They are big fraud and scammers, specifically guy named Chris, I ordered playstation 4 from them and after transferring money to their account, he asked me to transfer more money for goods insurance. When I refused to send more money he just canceled my order and refused to refund my money back

Honestly worst customer service I’ve ever experienced. I have requested twice proof of ownership of a old iPhone 11 I had with them. But both times I never received any proof. After being told I would be sent it in 3-5 working days it’s now been 8 days. It seems as soon as they found out I was a ex customer they didn’t care. For this do not go with Currys as you will face problems in the future with them.

I have been onto a store today to buy a product using an All4one digital gift card. (these are accepted by Currys/Carphone warehouse and are one of the online retailers on the All4one website)

However, I was unable to scan my digital card in store to buy the product as the assistant said their system was not able to do that as it was an out of date system!

The assistant then helped me order online for a free next day delivery. All the card details etc were inputted and I received an email stating the order was being processed.

About an hour later I received another email requesting I contact customer services as there was an issue with the order.

Having spent an hour trying to resolve the issue I was then told that Currys/Carphone warehouse will only accept physical card purchases in store and not by digital cards, online or in-store as their system does not allow it!

Therefore I have cancelled my order and will take my business to a competitor.

Later today I then went to purchase the same item at a different online store. When accessing my One4All card details I noticed that £39.99 had been deducted from my balance by Carphone warehouse!! How can this be when I was told their system couldn't do it and that they had cancelled my order. Now I have no product and I have been charged for it.

This is not the shopping experience large companies should be giving especially in the 'digital age".